Privacy Policy
Last updated: May 1, 2026
Truss City ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truss.city and make purchases from our store, in compliance with the Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024.
1. Information We Collect
We may collect the following categories of personal data:
- Account Information: Name, email address, phone number, username, and password when you create an account.
- Order Information: Billing and shipping addresses, payment details (processed securely by third-party processors), and order history.
- Communications: Messages sent through our contact form, email correspondence, and customer support inquiries.
- Usage Data: IP address, browser type, device information, pages visited, and browsing patterns collected automatically through cookies and similar technologies.
2. How We Use Your Information
- Process and fulfill your orders, including shipping and payment processing.
- Manage your account and provide customer support.
- Send order confirmations, shipping updates, and transactional emails.
- Improve our website, products, and services.
- Comply with legal obligations and protect against fraud.
3. Disclosure of Your Information
We may share your personal data with:
- Service Providers: Payment processors, shipping carriers (FedEx, UPS, LCL freight), and email service providers who assist in operating our business.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal data to third parties. We do not use your data for targeted advertising.
4. Your Rights Under the TDPSA
As a Texas resident, you have the following rights regarding your personal data:
- Right to Know: You may request confirmation of whether we are processing your personal data and access a copy of that data.
- Right to Correct: You may request correction of inaccurate personal data.
- Right to Delete: You may request deletion of your personal data.
- Right to Opt Out: You may opt out of the processing of personal data for targeted advertising, the sale of personal data, or profiling.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
5. How to Exercise Your Rights
You may submit a data request through any of the following methods:
- Email: [email protected]
- Phone: 214-808-8876
- Contact Form: truss.city/contact
We will respond to your request within 45 days. We may request additional information to verify your identity before processing your request.
6. Cookies & Tracking Technologies
Our website uses essential cookies to maintain your session and shopping cart. We respect universal opt-out mechanisms including the Global Privacy Control (GPC) signal. You can manage cookie preferences through your browser settings.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website constitutes acceptance of any changes.
10. Contact Us
If you have questions about this Privacy Policy, contact us at: